Privacy Policy

Who we are

Aulervia is the brand of Aulervia Learning Group LLC, an Illinois company based in Schaumburg. We set up and run the Aulervia System for service businesses. For any privacy question, email info@aulervia.com or call (847) 979-9808.

What we collect

• If you write to us or book a call: your name, business, phone, email, message and appointment time.
• If you call, text or WhatsApp us: your number, the time and the content of the conversation. If we record a call, we tell you at the start and only continue if you agree.
• If you are an Aulervia client: your contact and billing details, and the access you give us to set up the system (for example, your Google profile or Facebook page). Payments are processed by Stripe: we never see or store your full card number.
• When you visit the website: we count visits in aggregate with Vercel Analytics, without cookies.

How we use it

To reply to you, book and remind you of appointments, prepare your proposal, provide the service, bill you and comply with the law. We do not sell your data.

Our clients' customers' data

When a business uses the Aulervia System, it stores its own customers' data in it. In that case Aulervia acts on behalf of that business: we use that data only to provide the service, following its instructions. Each business is responsible for having its customers' consent to text, email or call them.

Who we share data with

Only with the providers we need to operate, and only what is needed:

• HighLevel (LeadConnector): the system, calendar, messages and emails.
• Stripe: payments.
• Supabase and Resend: this website's form and its email notifications.
• Vercel: website hosting and visit counts.
• Zoho: our email.
• Meta (WhatsApp, Facebook and Instagram) and Google, when the service uses them.
• Phone and text message carriers.

We may also share data when the law requires it.

Text messages (SMS)

We only text people who called us, wrote to us or agreed to receive texts. Messages are about your request, your appointments or your service. Only if you agree in a separate box, we also send you Aulervia offers and news. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help.

We do not sell, rent or share your mobile number or your consent to receive text messages with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are not shared with any third parties, except the providers that deliver the messages.

Email

You can stop promotional emails with the unsubscribe link in each one. We keep sending emails about your appointments or service while you need them.

How long we keep data

Requests from people who do not hire us, up to 24 months. Client data, for as long as the service lasts and up to 3 years after, for tax obligations. You can ask us to delete it sooner, except what the law requires us to keep.

Your choices

You can ask us to see, correct or delete your data, or to stop messaging you, by emailing info@aulervia.com. We reply within 30 days.

Security

We use providers with protected accounts and limited access. No system is 100% secure, but if a problem affects your data, we will notify you as the law requires.

Children

Our services are for businesses. We do not knowingly collect data from children under 13.

Changes

If we change this policy, we update the date above. If the change is significant, we notify our clients.

If you bought one of Aulervia's courses, its privacy policy (in Spanish) remains at https://aulervia.com/es/privacidad-cursos