Terms and Conditions

1. Who we are

These terms are between you and Aulervia Learning Group LLC ("Aulervia"), an Illinois company. By using this website, booking a call or hiring the service, you agree to these terms.

2. The service

Aulervia sets up and runs the Aulervia System, which includes:

• your website and your contacts in one system;
• automatic replies, appointments, quotes, payment links, reminders and reviews;
• a monthly money report;
• on the Pro plan, an AI chat: it introduces itself as a virtual assistant, it can make mistakes, and it hands you the conversations that need a person;
• on the Pro plan, an AI voice assistant that answers calls: it introduces itself as a virtual assistant, it can make mistakes, and it passes you the calls that need a person;
• if you hire them, separate modules: website, Google profile, social media, local SEO, ads and content.

The system runs on third-party platforms, including HighLevel (LeadConnector). What each plan, module and package includes is on the website and in your written proposal.

3. The written proposal prevails

Before charging you, we send you a written proposal. If anything in the signed proposal differs from these terms, the proposal prevails.

4. Prices and payments

• Setup: Essential plan, $497, paid at signing; Pro plan, $997, in two payments: $497 at signing and $500 when we hand over the working system.
• Monthly plan: Essential ($297 per month) or Pro ($497 per month). It is billed in advance each month by card or bank account, through Stripe, from when the system is working.
• Modules and packages: they cost the price published on the website. How each one is paid is set in your written proposal.
• Ad budget: you pay it yourself, with your own card, directly to Meta or Google, in your business's ad account. Aulervia does not collect or advance that money, and is not responsible for Meta's or Google's charges.
• Third-party costs you pay directly: your payment processor's fee on each charge, software you already use (for example QuickBooks) and a professional mailbox, if you want one.
• Late payments: if a payment is 10 days late, we pause the service until it is paid.
• Price changes: if we change your plan's price, we give you 30 days' notice.

5. Term and cancellation

• Essential and Pro plans: month to month, from when the system is working. You can cancel with 30 days' notice.
• Minimum terms: local SEO, ads and the Growth package, 3 months; All-in-one package, 6 months. They are counted from when the service starts working. After that, they continue month to month, and you can cancel with 30 days' notice.
• Annual plan (Essential and Pro plans): 12 months for the price of 10.
• Dropping ads: after the minimum term, you drop them and keep your plan.

6. Refunds

• Setup: if you cancel before we start the work, we refund what you paid at signing. Once the work has started, it is not refunded. On the Pro plan, the second $500 payment is only charged at handover.
• Monthly fee: months already started are not refunded.
• Annual plan: if you cancel early, we charge the months used at the regular price and refund the rest.

7. Your responsibilities

• Give us accurate information and the access we need to set up the system.
• Have your customers' consent before sending them texts, emails or automated calls, and honor opt-out requests. This includes US and state laws (for example, the TCPA and CAN-SPAM).
• If you record calls, tell the other person and get their consent. In Illinois, everyone on the call must agree.
• Ask all your customers for reviews equally, without filtering for happy ones, and do not post fake reviews.
• Have the right to use the photos, logos and text you give us.
• Reply to your customers. The system sends the first automatic reply, but you continue the conversation.

8. Aulervia text messages (SMS program)

• Program name: Aulervia (Aulervia Learning Group LLC).
• Age: you must be 18 or older to receive our text messages.
• What we send: replies to your request, appointment confirmations and reminders, and notices about your service or payments. Only if you agree in a separate box, also Aulervia offers and news.
• Frequency: varies with your request or service.
• Cost: message and data rates may apply.
• To opt out: reply STOP at any time; we will confirm with one final message.
• Help: reply HELP, email info@aulervia.com or call (847) 979-9808.
• Carriers are not liable for delayed or undelivered messages.
• Consent to receive text messages is not a condition of purchase.

How we use your number is explained in our Privacy Policy: https://aulervia.com/en/privacidad

9. What is yours and what is ours

• Yours: your domain, number, Google profile, reviews, social media profiles, ad account, WhatsApp, content and customer list. If you cancel, we help you take all of it with you.
• Your website lives inside the system and cannot be exported. If you cancel, we help you point your domain to another site.
• Aulervia's: the templates, automations and methods we use to build the system. You can use them while you have the service.

10. Third-party platforms

The system depends on providers such as HighLevel, Stripe, Meta, Google and phone carriers. Each has its own rules, fees and maintenance windows. We are not responsible for those providers' outages, changes or decisions. We do help you resolve them.

11. Our promise and its limits

With the system active, the automatic message goes out in under 1 minute, and we check it with you every month. Delivery to your customer's phone depends on their carrier or on WhatsApp. We do not promise clients, income or results.

12. Limitation of liability

To the extent the law allows:

• Aulervia is not liable for indirect damages, such as lost profits or lost customers.
• Our total liability does not exceed what you paid us in the 3 months before the issue.

13. Confidentiality

What we learn about your business and your customers we use only to provide the service, and we do not share it except as described in the Privacy Policy.

14. This website

The website's demonstrations are fictional examples. Some images are AI-generated and are not clients. The website's content belongs to Aulervia.

15. Governing law

These terms are governed by the laws of the State of Illinois. Any dispute will be resolved in the courts of Cook County, Illinois.

16. Changes

If we change these terms, we update the date above. We give clients 30 days' notice of significant changes.

If you bought one of Aulervia's courses, its terms (in Spanish) remain at https://aulervia.com/es/terminos-cursos

17. Contact

Aulervia Learning Group LLC · Schaumburg, Illinois · info@aulervia.com · (847) 979-9808